Effective Date: 25th November, 2024
StarGrocers.PK ("we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By accessing or using StarGrocers.PK, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
- Name, email address, phone number, delivery address, and payment details.
- Account credentials such as username and password.
b) Non-Personal Information
- Browser type, device information, IP address, and usage statistics.
- Cookies and similar technologies to enhance your experience.
c) Purchase Information
- Items added to your cart, order history, and preferences.
d) Location Data
- Precise or approximate location to enhance delivery services.
2. How We Use Your Information
We use your information for:
- Processing orders, payments, and delivering groceries.
- Personalizing and improving our services based on your preferences.
- Sending transactional emails and promotional communications.
- Preventing fraudulent activities and ensuring security.
- Complying with legal obligations.
3. Sharing Your Information
We may share your information with:
- Service Providers – Delivery partners, payment processors, and marketing platforms.
- Business Partners – Vendors or suppliers for inventory fulfillment.
- Legal Authorities – If required by law or to protect our legal interests.
We do not sell your personal information to third parties.
4. Your Privacy Choices
You can:
- Opt-Out – Unsubscribe from promotional emails or SMS.
- Update Information – Modify your account details via your profile.
- Disable Cookies – Adjust browser settings to reject cookies.
- Request Deletion – Contact us to delete your account and associated data.
5. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.
6. Security Measures
We implement robust security measures, including encryption, firewalls, and secure servers, to protect your data. However, no system is entirely foolproof.
7. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices.
8. Children’s Privacy
StarGrocers.PK does not knowingly collect personal information from individuals under 18.
9. International Users
By accessing our services, you consent to the transfer and processing of your data in Pakistan, which may have different data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting.
11. Contact Us
For questions or concerns, please contact:
Email: support@stargrocers.pk
Phone: +92 333 1117827
Address: Main Market, Pine Valley, Pakpattan
Thank you for trusting StarGrocers.PK. We’re dedicated to serving you securely and reliably.